Privacy Policy

Update time: November 23, 2023

Preamble

EQUATOR GLOBAL PTE.LTD. and its affiliated companies ("the Company" or "we", or "our") are the operators of the UPOWER shared charging platform in Singapore. This "Privacy Policy" ("the Policy") will detail how we collect, use, store, share, and transfer your personal information when you use our products and/or services ("the Services"), as well as the ways we provide for you to access, update, delete, and protect this information. We will comply with the requirements of local laws and regulations, including but not limited to the "Personal Data Protection Act 2012" (PDPA), and take corresponding security measures to ensure the safety and control of your personal information. The relevant terms involved in this policy are expressed as concisely as possible for your better understanding. Please read and understand all the contents of this policy carefully before using our products and/or services. When we use your personal information for purposes not covered by this policy, we will seek your consent in advance.

Please read this policy carefully before using the Services. If you do not agree to the processing of your personal information as described in this policy, please do not provide your information when requested and stop using the Services. Continued use of the Services indicates that you accept the provisions regarding your personal information as described in this policy. Your use or continued use of our products and/or services after we update this policy (we will promptly inform you of updates) means that you have read, understood, and agreed to this policy (including the updated version).

Article 1 Collection and Use of Personal Information

During your use of the shared charging service, we will collect information generated by you in the process of using the service or for the purpose of using the service, based on the principles of legality, propriety, necessity, and transparency. To realize our basic business functions, we need to collect your personal information. If you refuse to provide it, it may affect our provision of some services to you. If we use your personal information for purposes not specified in this policy, we will inform you in a reasonable manner and obtain your consent again before use. Please note: If you provide personal information that is not your own, please ensure that you have obtained the consent of the relevant subject. When you use our services in the following ways, we will obtain information from you:

Registration and Login

If you authorize third-party account login, the third party will provide us with your profile picture, nickname, location, as well as corresponding open_ID, user_ID, Google ID, Apple ID, Facebook ID. Such information will be provided by you to the third party in a one-time authorization process, and we are unable to choose the specific types of information to be collected. However, we will only use such information to provide you with shared charging services, corresponding order services, or within the scope of your consent for other purposes. If you do not agree to the collection of this type of information, it may result in your inability to use some or all of our services.

If you register an account on the app using your mobile phone number, you will need to provide us with your mobile phone number. We will send a SMS verification code to your mobile phone number to verify your identity. Based on relevant national laws and regulations, and for security purposes, if you do not provide a valid mobile phone number for verification, the registration will fail and you won't be able to use the app's related features.

Looking for mobile phone power banks and new energy vehicle charging piles

In order to show you store information where nearby mobile phone power banks and new energy vehicle charging piles are located, you need to authorize the location information. We will use a pop-up window request to apply for permission to call your mobile phone: location. If you are not allowed to call the aforementioned permissions, you may not be able to query the store information where the mobile phone/car charging device is located.

Borrow and return mobile phone power bank, use car charging pile to charge the car

When you scan the QR code to borrow or return a power bank or charge your car, you may be required to take photos or record videos. We will use a pop-up window request to apply for permission to call your mobile phone: take photos. If you are not allowed to call the aforementioned permissions, you may not be able to borrow or return a power bank or charge your car.

Recharge

If you need to recharge your registered account, we need to share your purchase details, order number, transaction amount and other information with the payment institution for the purpose of recharging. Add permission to IOS photo library (not necessary): When using certain methods of payment on your IOS phone, you may need to save QR code pictures to the album. We will apply for the permission to add your mobile phone: Add permission to photo library. This permission is not necessary. If you do not allow it, you can complete the payment through other methods such as taking screenshots.

other

1.When you log in and use this service, we will automatically collect: the time, number of times you use, your behavior, etc.; the IP address information of your device and browser. This information will be used to improve the quality of our services and ensure the security of your information. We will not combine the aforementioned information with any personally identifiable information you provide.

2.We may use third-party cookies. You can choose whether to allow the use of cookies, but if you prohibit the use of cookies, you may not be able to use this service normally or be able to use this service.

Information from third parties

Article 2 Purpose of obtaining information

In accordance with legal provisions, we will only collect, process, manage and use your personal information for necessary purposes and will not use it for other services except the following:

If we process your personal information for other purposes, we will notify you in advance and obtain your explicit consent again.

Article 3 Sharing or disclosing information to third parties

Unless permitted by law or with your prior express consent, we will not share or disclose your personal information with any third party, except in the following circumstances:

We may disclose your personal information in accordance with the requirements of laws and regulations, or in accordance with the mandatory requirements of government authorities;

We may disclose your personal information based on the performance of services or related obligations you have requested;

We may share your personal information with third party service providers who need access to your information to support and provide the Software and Services.

If we do disclose or share your personal information, we will require the third party entities to respect the security of your personal information and to handle your personal information in accordance with applicable laws. Third parties who receive your personal information are only entitled to use your personal information for specific purposes and provide services to you in accordance with our instructions.

Article 4 Information Management and Security

1.We will only retain your personal information for the shortest period necessary to achieve the purposes stated in this policy and as required by laws and regulations. If the storage time exceeds the scope permitted by law, we will delete or anonymize it. If it is technically difficult to delete the relevant personal information, we will stop processing other than storing and taking necessary security protection measures.

2.We will strictly manage the information we obtain from you and handle it with sufficient caution to prevent improper access, loss, forgery, and disclosure of personal information. However, we do not store any of your payment information and payment-related information will be stored by the payment service providers we engage in accordance with their own policies.

3.We have adopted various security technologies and protective measures that comply with industry standards to protect your personal information from unauthorized access, tampering, use or disclosure.

4.We will make every effort to prevent unauthorized access, loss, destruction, falsification or disclosure of the information obtained, and the information will be stored securely on servers that are not accessible to the general public. But we need to remind you that the Internet environment is not 100% safe. For your security, please do not send us any confidential personal information except to use the Service.

Article 5 Disclaimer

1.We do not assume any responsibility for the protection of personal information collected or processed in other products or services connected to our products or services. Please read the contents of these services carefully before viewing or using third-party products or services.

2.We are not responsible for any damage caused to you or any third party by improper conduct such as hacking.

Article 6 Protection of minors’ information

1.Since we do not collect your age information, if you are a minor, you should obtain the consent of your parents or guardians before using our products and/or services or submitting your personal information. It is also recommended that you or use our services under the guidance of a guardian. If your parents or guardians do not agree with you submitting your personal information or using this service, please immediately stop submitting information or terminate using our services, and notify us of this situation as soon as possible so that we can take effective measures.

2.If you are a minor under the age of 18, we will only collect your information with the consent of your parents or guardians when permitted by laws and regulations, with explicit consent from parents or guardians, or when necessary to protect the minor. Use, share, transfer and disclose this information.

3.If you are a parent or guardian of a minor, when you have questions about the personal information of the minor under your custody, you can contact us.

Article 7 Overseas access

Please avoid accessing the Service from regions or countries where the use, administration and operation of the Service is prohibited.

Article 8 Changes to Privacy Policy

1.This policy may be updated from time to time. In addition to posting any changes to this policy on this page, we may also update it when you log in to our shared charging service platform or use our products and/or services. Window reminder.

2.Significant changes to this policy include, but are not limited to, the following situations:

Article 9 Your rights

1.You have the right to log in and access your account at any time to review your personal information.

2.Unless otherwise stipulated by laws and regulations or otherwise agreed in this policy, when you no longer want to continue to use the power bank loan and return service we provide you or cancel your account, you can complete the cancellation on the APP yourself, or contact us to do so. operation, we will complete the cancellation within 15 working days after receiving your cancellation request. Please be aware that after logging out, we may not immediately delete your personal information from the backup system. We will still retain or store your personal information in accordance with laws, regulations or the requirements of regulatory authorities.

3.If you wish to access, modify, or delete your other personal information, or change or withdraw the scope of your authorization and consent, or encounter difficulties in exercising the above rights, you can contact us through the contact information in this policy, and we will Respond to your request within thirty (30) days. In order to protect the security of your personal information, we may require you to authenticate your identity.

4.Please note that please verify that the personal information you submit is true, timely, complete and accurate, otherwise we will be unable to effectively contact you and provide you with some services. If we have reasonable grounds to suspect that the information you provide is incorrect, incomplete, or untrue, we have the right to ask you or notify you to make corrections, or even suspend or discontinue some services to you.

5.In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. We may reject requests that are unreasonably repetitive, require excessive technical means, pose risks to the legitimate rights and interests of others, or are extremely unrealistic.

Article 10 How to contact us

If you have any questions, comments, or suggestions about this policy and our processing of your personal information, please contact us through the following methods. We will respond to your request promptly.

Address：13 STAMFORD ROAD #02-11 CAPITOL PIAZZA SINGAPORE(178905)

Email：contact@upower.sg

Thank you again for your patience in reading.